Human Experience for Federal Digital Services
AGT helps federal agencies modernize how people interact with government. Our human-centered, research-driven approach improves service delivery, strengthens public trust, and ensures every experience aligns with mission, policy, and accessibility requirements.
Transforming Government Through Human-Centered Design
Federal agencies face increasing pressure to deliver faster, simpler, more intuitive digital services. AGT combines user research, behavioral insights, accessibility best practices, and service design to create experiences that reduce complexity and improve outcomes for the public and federal employees.
We align every solution with:
Our human-centered approach ensures that digital services are efficient, inclusive, secure, and optimized for real-world use across diverse populations.
SERVICES
Transforming User Experience in Government Services
We redesign federal digital services to make them clearer, faster, and easier for the public to use. Our team applies human-centered design, journey mapping, content strategy, and accessibility standards to modernize complex government systems.
User Research & Behavioral Insights
We conduct interviews, usability testing, behavioral analysis, and field research to understand user needs. Every recommendation aligns with agency priorities, compliance standards, and mission outcomes.
Purpose-Driven Design Aligned With Federal Missions
We ensure every experience from login flows to form submissions supports the agency’s mission and improves service delivery. Our designs enhance clarity, reduce user burden, and increase completion rates.
Improving Accessibility & Section 508 Compliance
We create digital experiences that meet or exceed Section 508, WCAG 2.1, and federal accessibility standards. Our inclusive design approach ensures all users regardless of ability can successfully interact with government services.
Simplifying Service Delivery Through Intuitive Interactions
We streamline complex federal processes, reduce friction, and create intuitive user paths. The outcome:
Narrative & Content Strategy for Government Programs
We develop clear, concise, plain-language content that helps the public understand federal programs and services. Our messaging improves trust and supports public-facing communication standards.
Human-Centered Innovation for Meaningful Impact
We integrate design thinking, agile methods, and continuous testing to help agencies modernize systems, validate ideas quickly, and deliver measurable improvements in performance and user satisfaction.
Innovative Design for Meaningful Impact
Our creative strategies bridge innovation and function, delivering solutions that are both visually compelling and purpose-driven, ensuring government initiatives reach their intended goals.
Delivering Public Services That Meet Diverse User Needs
We design inclusive, equitable experiences that reflect the diverse populations served by federal agencies. Our solutions ensure accessibility, clarity, and fairness while improving efficiency and reducing administrative burden.